eeb999 Privacy Policy

This Privacy Policy ("Policy") describes how eeb999 ("the Platform", "we", "us", "our") collects, processes, stores, and protects the personal information of players and visitors ("you", "your") who use the eeb999 website at eeb999.app and any associated mobile interface.

eeb999 is committed to handling your personal data with care, transparency, and respect. We collect only the data that is necessary to provide our services, verify your identity, process payments, and comply with our legal obligations. We do not sell your personal information to third parties for marketing purposes.

By registering an account on eeb999, depositing funds, or continuing to use our platform after this Policy has been published or updated, you acknowledge that you have read and understood how we process your personal data as described herein. If you have any questions about this Policy, please contact our support team at [email protected].

eeb999 collects personal data through several channels: directly from you during registration and account management, automatically when you use the platform, and from payment providers when you make a deposit or withdrawal. The categories of data we collect are set out below.

Identity and contact data — collected when you register or update your account:

• Full legal name as it appears on your National Identity Card (NID) or passport
• Date of birth (used to verify the 21+ age requirement)
• Mobile phone number (used for account verification and security alerts)
• Email address (used for account communications and support)
• Residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other divisions)

Identity verification documents — collected as part of our KYC process:

• Scanned copy or photograph of your NID, passport, or other government-issued ID
• Proof of address document where required
• Screenshot of your registered bKash, Nagad, Rocket, or Upay account, confirming it is in your name

Financial transaction data — collected each time you deposit or withdraw:

• Mobile banking account number (bKash, Nagad, Rocket, or Upay) or card details (Visa, Mastercard)
• Transaction reference numbers provided by your payment provider
• Deposit and withdrawal amounts in Bangladeshi Taka (BDT)
• Transaction timestamps in Bangladesh Standard Time (BST, UTC+6)

Usage and technical data — collected automatically when you access eeb999:

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Pages visited, links clicked, and session duration
• Game play history, wagering amounts, and betting patterns (used for fraud detection and responsible gaming monitoring)

eeb999 processes your personal data for the following purposes, each of which has a defined lawful basis:

Where we rely on your consent as the lawful basis — specifically for promotional communications — you may withdraw that consent at any time by contacting [email protected] or by using the unsubscribe mechanism included in any marketing message. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

eeb999 does not sell your personal data. We share your data with third parties only in the circumstances described below, and only to the minimum extent necessary for the stated purpose.

Payment processors — when you make a deposit or withdrawal, your transaction details are shared with the relevant payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or Dutch-Bangla Bank) solely to execute the transaction. Each of these providers operates under its own privacy policy and data protection obligations.

Identity verification services — eeb999 may use a third-party KYC verification service to cross-check the documents you submit during account verification. These providers are contractually prohibited from using your data for any purpose other than the verification they perform on our behalf.

Game providers — when you play games developed by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, certain technical data (such as a session token or pseudonymous player ID) is shared with that provider's game server solely to run the game session. No personally identifiable information (name, phone number, payment details) is shared with game providers.

Legal and regulatory authorities — eeb999 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a valid legal process, or to protect the rights, property, or safety of eeb999, its players, or the public.

Business transfers — in the event that eeb999 undergoes a merger, acquisition, or sale of all or a portion of its assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and the privacy choices available to you at that time.

eeb999 uses cookies and similar client-side storage technologies to operate the platform efficiently and securely. A cookie is a small text file placed on your device when you visit eeb999. We use the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function. These include your session authentication token, CSRF protection tokens, and language preference. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as your last selected payment method or preferred game category, so you do not need to re-enter settings on each visit.
• Security cookies: Used by our fraud detection systems to identify suspicious login patterns, unusual device changes, or rapid successive failed login attempts on your account.
• Analytics cookies: Used in anonymised, aggregated form to understand how players navigate eeb999 — which pages are most visited, where users drop off, and how performance varies across device types. This data cannot be used to identify individual players.

eeb999 does not use advertising cookies, third-party retargeting pixels, or social media tracking scripts on the platform. You can manage cookie settings through your browser. However, disabling strictly necessary cookies will prevent you from logging in or using core platform features.

eeb999 implements a layered set of technical and organisational security controls to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes:

• End-to-end SSL/TLS encryption on all data transmitted between your device and our servers, using a minimum of TLS 1.2.
• Encrypted data storage for sensitive fields including payment account references and identity document images, using AES-256 encryption at rest.
• Access controls that restrict internal access to personal data on a strict need-to-know basis. eeb999 staff cannot access your full payment account number or identity document images unless required for an active verification or fraud investigation.
• Intrusion detection and monitoring systems that provide real-time alerts for anomalous access patterns or potential data breach events.
• Regular security reviews of our platform, including vulnerability scanning and code-level security assessments conducted by internal security personnel.

Despite these measures, no internet-based system can be guaranteed to be 100% secure. In the unlikely event of a data breach that poses a risk to your rights, eeb999 will notify affected players without undue delay and will take immediate steps to contain and remediate the incident.

eeb999 retains your personal data for different periods depending on the category of data and the purpose for which it was collected:

• Account data (name, contact details, login credentials) — retained for the lifetime of your active account, plus a period of up to 5 years following account closure, to comply with anti-money-laundering record-keeping obligations.
• KYC documents (NID scans, passport copies, address proofs) — retained for a minimum of 5 years from the date of submission, consistent with standard financial services compliance requirements.
• Transaction records (deposits, withdrawals, bet history) — retained for a minimum of 5 years from the date of each transaction.
• Support correspondence (emails, chat transcripts with [email protected]) — retained for 2 years from the date of the last interaction, unless the correspondence relates to a dispute that remains unresolved.
• Analytics and technical logs — retained in anonymised, aggregated form indefinitely. Raw IP address logs are retained for a maximum of 90 days.

When retention periods expire, personal data is either securely deleted using industry-standard erasure methods or irreversibly anonymised so that it can no longer be associated with any individual.

As a player on eeb999, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request":

• Right of access: You may request a copy of the personal data we hold about you at any time. We will provide this within 10 business days of verifying your identity.
• Right of rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Minor corrections (e.g., phone number updates) can be made directly through your account dashboard.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. Note that we may be legally required to retain certain data (e.g., transaction records) even after your account is closed.
• Right to restrict processing: You may request that we limit how we use your data — for example, while a dispute about its accuracy is being resolved.
• Right to data portability: You may request a structured, machine-readable copy of the personal data you provided to us, so you can transfer it to another service provider.
• Right to object: You may object to processing carried out on the basis of legitimate interest. We will cease processing unless we can demonstrate compelling grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

eeb999 is strictly an adult platform. Players must be 21 years of age or older to register, deposit, or participate in any gambling activity on the platform. We do not knowingly collect personal data from individuals under the age of 21.

During registration, all players are required to confirm their date of birth and submit identity documents proving they meet the age requirement. If eeb999 becomes aware that a registered account belongs to a person under the age of 21, that account will be immediately suspended, all balances will be returned to the payment source used for deposit, and all associated personal data will be deleted in accordance with this Policy.

If you believe that a minor has registered on eeb999, please notify us immediately at [email protected] so we can take swift action.

eeb999 reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where the changes are significant, notify active players by email or via an in-platform notification.

We encourage you to review this Policy periodically to stay informed about how eeb999 protects your personal data. Your continued use of the platform following the publication of any updated Policy constitutes your acceptance of the changes.

If you disagree with any changes to this Policy, you should stop using eeb999 and contact us at [email protected] to exercise your data rights, including the right to erasure of your personal data where legally permissible.

For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data on eeb999, please contact our support team using the details below:

• Email: [email protected]
• Subject line for data requests: "Data Rights Request" or "Privacy Enquiry"
• Support hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
• Acknowledgement: Within 48 hours of receiving your message

We are committed to resolving all privacy-related concerns promptly and transparently. If you remain unsatisfied with our response after following our internal process, you may seek further recourse through applicable legal channels in your jurisdiction.